Frequently Asked Questions

What can I expect on admission day?
What do I need to bring with me?
What size television can I bring?
Will I have a room mate?
What are my rights as a Resident?
When are visiting hours?
What time do we eat?
Is smoking allowed?
Will I have a structured plan of care?
How much money should I keep? (Personal Needs Account)
Where can I keep my valuables?
What activities are available?
What if I need clothes or something from a store?
May I go on outings with family or friends?
Are telephone, newspaper and television services provided?
What about personal mail?
Should I offer gratuities for services I receive at CSVNH?
Is there a barber and beauty shop?
What about a gift shop?
How can my voice be heard? (Resident Council)
What if I want to be discharged from CSVNH?
What if I have questions that aren't covered here?

WHAT CAN I EXPECT ON ADMISSION DAY?

You or your designated Power of Attorney will be greeted by the Admissions Coordinator and introduced to the Business Office Manager, who will explain and have you sign necessary business office admissions forms including fees and payment information.  You will also receive the facility’s Notice of Privacy Practices and a copy of the Residents Rights.  CSVNH is a prepay facility.  This means that if you are entering the facility as a private pay resident, prepayment for the month is expected at the time of admission.  Prior to the day of admission you will be informed of the prepayment amount by the Admissions Coordinator.   Medicaid residents normally do not have a patient payment for the month of admission.  The Business Office Manager will discuss this with you in more detail at the time of admission.After all Business Office admission paper work is completed, you will be accompanied to your room and introduced to nursing staff.  Certified nursing assistants will take your vital signs and weigh you.  A Registered Nurse will do a complete health assessment, which normally takes about an hour.  During this process medical forms and paper work will be completed.  An inventory of all your personal items will also be made and staff will mark your name in your clothing.CSVNH is fortunate to have several outstanding physicians on staff.  Prior to your arrival, staff conversed with medical staff and, if you did not have a preference during the preadmission process, your doctor was chosen for you.  Your doctor will either do an assessment in your room shortly after your arrival or you may be taken to the doctor’s office, located on campus, to be introduced and assessed. back to top

WHAT DO I NEED TO BRING WITH ME?

You are encouraged to bring any personal items such as pictures, a favorite chair, a television, etc., when you come for admission.  CSVNH provides items necessary for personal hygiene such as toothpaste, shampoo, etc.  If you prefer a brand other than that provided by the facility, you will be responsible for the purchase.  The hospital Gift Shop carries a few toiletry items and Activities will be glad to pick up items for you on their weekly trips to the store.  You will need to assume the financial responsibility for these purchases. back to top

WHAT SIZE TELEVISION CAN I BRING?

Televisions measuring over 40 inches are generally too large for our rooms, and any television over 30 pounds will need to mount on a floor stand or other appropriate stand. Wall mount televisions must be mounted flush to the wall and cannot be on an extension arm. Only our Safety and Maintenance personnel are authorized to install the hardware for a mounted television. Wall-mounted televisions must be under 30 pounds, which will most likely limit the TV to a 27-30 inch maximum size. This is due to the fact that there is no support backing in the walls of resident rooms and no wood studs. The studs are thin sheet metal and will not support any size television, so toggle bolts must be used to mount the TV to the drywall, only. PLEASE BE AWARE that this method of mounting will generally void a warranty since it does not conform to manufacturer’s specifications, even though it is a safe and secure method of mounting a TV with a weight limit of less than 30 pounds. back to top

WILL I HAVE A ROOM MATE?

CSVNH has several private rooms; however, there is a waiting list for these rooms.  Please notify the Admissions Coordinator if you would like to be placed on the waiting list for a private room.  CSVNH has chosen what we believe to be a compatible roommate for you.  However, most residents are unaccustomed to sharing their living space with another adult and this may be a difficult experience.  The facility may find it necessary to move you to another room.  You also have the right to request a room change.  If CSVNH initiates the move the facility will incur any expenses associated with the move, i.e., phone costs.  You and your family will be notified, except in an emergency, prior to the move.  If you or your family initiates a room change, expenses incurred will be your responsibility. back to top

WHAT ARE MY RIGHTS AS A RESIDENT?

At the time of admission you will be given a pamphlet of Resident Rights.  We ask that you read and become familiar with these Rights.  CSVNH is adamant that the rights of our residents and families be observed.  If, at any time, you feel your rights as a resident or as a family member have been violated please let us know.  The Social Services Director is the overseer of Resident Rights in this facility.  However, you may discuss your concerns with any member of the staff and may be assured your concerns will be addressed.  We would prefer that you bring your concerns to us in order for us to correct the problem.  However, if you are uncomfortable discussing the issue with a staff member you should contact the Ombudsman for the area.  The Ombudsman is the advocate for residents and is not affiliated with any nursing home.  The name and phone number of the local Ombudsman can be found on the bulletin board outside of the Social Services office.  The current Ombudsman is Carol Reynolds and her phone number is 719-738-2205. back to top

WHEN ARE VISITING HOURS?

This is your home and as such has no structured visiting hours.  We encourage visits from your family and friends.  Please ask your visitors to be respectful of other residents and keep in mind that many of our elders retire early.  If visitors arrive after 7 PM, please insure that your visit is conducted in a quiet and sedate manner.  For security purposes, all visitors must sign in and receive a Visitor’s badge at the 200 Hall Nursing Station located on the second floor, immediately inside the main entrance into the Nursing Home.  The Visitor badge should be worn at all times while visiting CSVNH.  Because the doors of the facility are locked at 9PM every evening, visitors arriving after that time will either need to go to the Emergency Room for admittance or call ahead to have a staff member meet them at the doors at a specified time. back to top

WHAT TIME DO WE EAT?

Your meals are provided as part of your daily room charge.  Meals are served in the Resident Dining Room with breakfast available from 6:30 to 10:00, lunch at Noon and dinner at 5:00 PM.  You may also take your meals in the Rosewood Café, located on the first floor of the facility, free of charge.  Snacks are available at any time.  A family member is welcome to dine with you free of charge in the Resident Dining Room at any of the three scheduled meal times.  If they dine with you in the Rosewood Café, they may expect to pay the standard charge for meals.IS SMOKING ALLOWED?It is your right as a resident to smoke if you choose to do so.  CSVNH is a non-smoking building.  Smoking is permitted only in the designated outside smoking area located through the southwest door of the 200 Hall lobby.  For the safety of our residents, staff and visitors, oxygen is NEVER allowed beyond the doors to the outside smoking area.  If you are on oxygen and wish to smoke, your oxygen must be removed and left with staff at the 200 Hall Nurse’s Station.  Nursing staff will assist you in developing a smoking plan that is safe and convenient for you. back to top

WILL I HAVE A STRUCTED PLAN OF CARE?

When you become a member of our facility family, the Care Plan Team will meet with you and your family to develop your individualized plan of care.  The Team then meets at a minimum every quarter to review your plan and identify your strengths as well as areas which need improvement.  During the Care Plan meeting, your individual goals will be set and techniques developed to achieve those goals.  You, as well as your family members, are not only encouraged but are urged to attend the quarterly Care Plan meetings. back to top

HOW MUCH MONEY SHOULD I KEEP?  (PERSONAL NEEDS ACCOUNT)

You are encouraged to keep no more than $10 in your room or on your person.  CSVNH cannot be responsible for money lost or stolen while in your possession.  In order to accommodate your personal needs, and in compliance with State Law, CSVNH has established a Personal Needs Trust Fund at the Community Banks of Colorado.  While it is not mandatory that you open a Personal Needs Account, the facility encourages you to do so in order to alleviate the necessity of keeping money in your room.  Individual deposits and withdrawals are maintained by Business Office personnel and statements are sent quarterly to you and/or to your fiduciary Power of Attorney.  Deposits to and withdrawals from your Personal Needs account may be made by contacting the Business Office.  Normal Business Office hours are Monday through Friday, 7:00 AM to 3:30 PM. back to top

 WHERE CAN I KEEP MY VALUABLES?

Although the facility does have a safe in which residents’ valuables may be deposited, space is limited.  We encourage you to leave valued items with a trusted friend or family member.  CSVNH does not assume responsibility for any cash or other valuables left in your room.  Cash can be deposited and withdrawn through the Personal Needs account.You may also obtain a lock box from the Social Services Department which can be put in a drawer in your room.  Please be aware, though, that the lock box is not fool-proof and the lock can be picked, allowing for theft. back to top

WHAT ACTIVITIES ARE AVAILABLE?

The CSVNH Activities Office is located just off the Piano Lobby and directly across from the main Dining Room entrance.  There are numerous activities throughout the day as well as special trips, etc., throughout the month.  A posting of daily activities may be found on the bulletin board across the hall from the Social Services Office.  Your family members are encouraged to join you in any activity.

WHAT IF I NEED CLOTHES OR SOMETHING FROM A STORE?

The Activities Department sponsors one trip a week to Safeway, the Dollar Store, and the cigarette store.  They also sponsor one trip a month to Wal-Mart in either Pueblo or Trinidad.  You may sign up to go on any of these trips.  If you would prefer, you may have Activities staff pick up your items for you.  The Social Services Department will also assist you in purchasing clothing, furniture, etc.  Please let Social Services know your needs. back to top

MAY I GO ON OUTINGS WITH FAMILY OR FRIENDS?

Residents are encouraged to enjoy outings from the facility.  We do ask, though, that you sign out at the time of departure with date, time, destination, and who is accompanying you.  You then need to sign back in with date and time when you return.  The Resident Sign-In/Sign-Out books are located at the three Nursing Stations.  You should use the book on the floor where your room is located, i.e., 200 Hall residents use the book at the 200 Hall Nursing Station; 400-500 Hall residents use the book at the 400-500 Hall Nursing Station; and Mountain View residents use the book at the Nursing Station in the Mountain View Unit. back to top

ARE TELEPHONE, NEWSPAPER AND TELEVISION SERVICES PROVIDED?

Telephone service is available to you in your room.  It is the resident’s or family’s responsibility to contact Qwest to arrange for the service and to pay monthly phone bills.  Upon request, the Social Services Department will assist you in arranging phone service.  If you have chosen to open a Personal Needs account, payments may be made from that account by contacting the Business Office to make payment arrangements.You may also make and receive calls at your nursing station.  Below are the direct phone numbers to the various Halls:200 Hall (Rooms 201A through 303B)              
719-738-5167
400 Hall (Rooms 314A through 415A)               
719-738-5164
500 Hall (Rooms 501A through 514B)              
719-738-5154
Mountain View Unit (Rooms 304A to 312B)      
719-738-5127
           
Newspapers are available by the entry door in the front lobby of the building for you to purchase.  You may also choose to have newspapers delivered to you.  The Pueblo Chieftain and Rocky Mountain News are both available for delivery.  Contact the Business Office for additional information regarding daily delivery.  Two local weekly papers, the Huerfano Journal and The Signature are available to you free of charge.Cable television service is available in each room and is included in the basic room rate.  If you would like satellite or DISH service, it is your responsibility to arrange for that service.  Charges for the special services are your responsibility. back to top

WHAT ABOUT PERSONAL MAIL?

Mail will be delivered to you by the Activities staff on a daily basis, Monday through Saturday.  Normally you may expect your mail by noon. back to top

SHOULD I OFFER GRATUTIES FOR SERVICES I RECEIVE AT CSVNH?

Employees are not permitted to accept tips, meals during shopping trips, loans, or any other gratuities from residents.  Acceptance of such gratuities will result in the immediate termination of the individual’s employment with CSVNH.  Please do not offer money or gifts to any employee for any reason.  back to top

IS THERE A BARBER AND BEAUTY SHOP?

Normally a licensed barber is available on Monday mornings and a licensed beautician on Fridays.  Appointments may be made by contacting Activities Department staff.  You may pay for these services directly or have the fee taken from your Personal Needs account by signing a Petty Cash slip at the time service is received.  Because the barbers and beauticians are not employees of CSVNH, they may accept tips. back to top

WHAT ABOUT A GIFT SHOP?

The facility Gift Shop, located on the first floor of the facility in the main entrance lobby, is staffed by the Hospital Auxiliary volunteers.  Gift Shop hours of operation are Monday through Friday from 9 AM to 4 PM.  Each resident may receive up to $5 per month free of charge in consumable items such as candy and gum. HOW CAN MY VOICE BE HEARD?  (RESIDENT COUNCIL)The Resident Council provides a forum for residents to share concerns and issues.  The Council also administers financial donations made on behalf of the residents.   Council officers are residents of the facility, elected by their peers.  All residents are invited to attend the monthly meetings, regularly scheduled for the second Tuesday of the month at 1:30 PM in the Piano Lobby. back to top

WHAT IF I WANT TO BE DISCHARGED?

We ask that you notify us as soon as possible and at least three (3) days in advance if you are planning to leave CSVNH permanently.  This will allow us time to obtain discharge orders from your physician, organize paperwork, and make plans to insure a smooth transition for your move. back to top

WHAT IF I HAVE QUESTIONS THAT AREN’T COVERED HERE?

We are very privileged to be able to provide service to you, our Veterans and Veteran-related residents, and welcome the opportunity to repay you, if only in a small way, for the sacrifices you have made for our great Country.  If you have a question or concern that isn’t addressed here, please ask.  On the following page is a partial listing of staff that will be happy to answer your questions and address any concerns.

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